TERMS OF SERVICE
Mia Bella Aesthetics
Effective Date: August 28, 2026
OVERVIEW
THIS DOCUMENT CONTAINS IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, INCLUDING CONDITIONS, LIMITATIONS, AND EXCLUSIONS THAT MAY APPLY TO YOU. PLEASE READ IT CAREFULLY BEFORE USING OUR WEBSITE OR RECEIVING SERVICES.
THESE TERMS REQUIRE THE USE OF BINDING ARBITRATION TO RESOLVE DISPUTES RATHER THAN JURY TRIALS, AND THEY LIMIT YOUR ABILITY TO BRING CLAIMS ON A CLASS BASIS.
MIA BELLA AESTHETICS, doing business as Mia Bella Aesthetics (“Mia Bella Aesthetics,” “we,” “us,” or “our”) operates the website at miabella-aesthetics.com, the online store at shop.miabella-aesthetics.com, and any affiliated pages, booking tools, and online services (collectively, the “Site”), and provides medical aesthetic and wellness services at our location in Middletown, Delaware (the “Services”).
By using the Site, submitting a form, booking an appointment, purchasing a product, enrolling in a membership or program, opting in to receive communications, or receiving treatment from us, you agree to these Terms and Conditions (“Terms”), including any additional policies and consent forms referenced here or provided to you at the time of service.
If you do not agree to these Terms, please do not use the Site or our Services.
We may update or replace any part of these Terms by posting a revised version on this page. Your continued use of the Site or Services after changes are posted constitutes acceptance of those changes.
1. ELIGIBILITY AND AGE REQUIREMENTS
By using the Site or receiving Services, you represent that you are at least eighteen (18) years of age and have the legal capacity to enter into a binding agreement.
Individuals under the age of eighteen may receive Services only where clinically appropriate, permitted under Delaware law, and with the presence and written consent of a parent or legal guardian. We reserve the right to decline treatment to any minor at our sole discretion. Our SMS program is limited to individuals eighteen and older.
2. NO MEDICAL ADVICE AND NO PROVIDER RELATIONSHIP CREATED ONLINE
All content on the Site, including service descriptions, before and after images, blog posts, and social media content, is provided for general information only. It is not medical advice and it is not a substitute for an in-person evaluation by a qualified healthcare provider.
Viewing the Site, submitting a contact form, sending a message, or booking an appointment does not create a provider-patient relationship. That relationship is established only after you have been evaluated in person by one of our licensed providers, have completed the required intake and health history documentation, and have signed the applicable informed consent forms.
If you are experiencing a medical emergency, call 911 or go to the nearest emergency department.
3. NATURE OF SERVICES, CANDIDACY, AND RESULTS
Our Services include, without limitation, anti-wrinkle injections, dermal fillers, microneedling, radiofrequency microneedling, laser and light-based treatments, chemical peels and facials, IV fluids and vitamin infusions, medically supervised weight loss, medical grade skincare, and related aesthetic and wellness treatments.
All treatments are elective. Every treatment carries risks, potential side effects, and the possibility of an outcome that differs from what you hoped for. Risks specific to your treatment will be reviewed with you at consultation and are described in the informed consent documents you sign before treatment.
RESULTS ARE NOT GUARANTEED. Individual results vary based on anatomy, age, skin type and condition, health history, medications, hormonal factors, lifestyle, adherence to aftercare, and other factors outside our control. Before and after photographs, testimonials, and reviews appearing on the Site or our social media reflect the experience of that individual only and are not a promise, warranty, or prediction of the results you will experience.
Many treatments require a series of sessions and ongoing maintenance to achieve and hold the intended result. Any number of sessions we estimate is an estimate, not a guarantee, and additional sessions may be recommended at additional cost.
You must disclose, before every treatment, any change in your health, medications, supplements, pregnancy or breastfeeding status, recent sun exposure, recent cosmetic treatments, skin conditions, history of cold sores or keloid scarring, and any allergies. Certain medications and conditions make treatment unsafe. We are not responsible for outcomes arising from information you did not disclose.
Touch ups, corrections, and additional sessions are not automatically included in the price of a treatment. Any touch up policy will be communicated to you in advance and applied at our discretion within the stated window.
We reserve the right to decline or discontinue treatment where, in the clinical judgment of our provider, treatment is not appropriate, not safe, or inconsistent with realistic expectations. Payment for a service does not obligate us to perform that service.
4. MEDICALLY SUPERVISED WEIGHT LOSS AND PRESCRIPTION PROGRAMS
Our weight loss and wellness programs involve medical evaluation and may involve prescription medication. Participation requires a consultation, a complete health history, and where clinically indicated, laboratory testing and ongoing monitoring.
Prescription medication is dispensed or prescribed only where a licensed provider has evaluated you and determined it is clinically appropriate. Enrollment in a program, payment for a program, or interest expressed through the Site does not entitle you to any prescription. A provider may decline to prescribe, may discontinue a medication, or may require additional testing or monitoring at any point.
Weight loss results vary significantly between individuals and are not guaranteed. Program pricing covers the services and monitoring described in your program agreement and may not include the cost of medication, laboratory work, or supplies unless expressly stated.
You are responsible for disclosing all medications, supplements, and medical conditions, for following dosing instructions exactly, for attending scheduled follow-up visits, and for reporting side effects promptly. Sharing, reselling, or transferring prescription medication to another person is prohibited and dangerous.
5. APPOINTMENTS, DEPOSITS, CANCELLATIONS, AND NO SHOWS
Appointments may be booked online, by phone, by text, or in person. Booking an appointment constitutes agreement to the appointment policies in effect at the time of booking.
Deposits. We require a deposit to reserve an appointment. Deposits are applied to the cost of your service.
Cancellations and rescheduling. We ask for at least 48 hours notice to cancel or reschedule. Cancellations made with less notice may result in forfeiture of your deposit or a cancellation fee of $100.
No shows. Failure to attend a scheduled appointment without notice may result in forfeiture of your deposit, a no show fee of $100, and, at our discretion, a requirement of prepayment for future bookings.
Late arrivals. If you arrive late we may need to shorten your treatment or reschedule. Appointments shortened or rescheduled for late arrival may be subject to the cancellation policy above.
Pre-treatment requirements. Some treatments require specific preparation. If you arrive unprepared and treatment cannot safely proceed, the appointment may be treated as a late cancellation.
By providing a payment method at booking or at any visit, you authorize us to charge that method for applicable cancellation fees, no show fees, and balances owed for Services rendered.
6. CONSULTATIONS AND INFORMED CONSENT
A consultation is required before certain treatments and may be required at our discretion before any treatment. Where a consultation fee is charged, it may be credited toward a treatment performed within 2 weeks.
Before treatment you will complete an intake form, provide an accurate and complete health history, disclose current medications and supplements, and sign a treatment-specific informed consent. You are responsible for the accuracy and completeness of that information and for updating it at each visit.
You are responsible for following all pre-treatment and post-treatment instructions. Failure to follow aftercare may affect your results, increase your risk of complications, and void any accommodation we might otherwise offer.
7. PRICING, PAYMENT, AND TAXES
All prices are in US dollars and are subject to change without notice. The price charged is the price in effect at the time the service is rendered or the product is purchased, unless a prepaid package or membership rate applies.
Prices posted on the Site, on social media, or in marketing materials are estimates. Actual pricing may vary based on the treatment plan developed at your consultation, the number of units or syringes used, the product selected, and the areas treated. Quotes given at consultation are estimates, not fixed prices, unless stated otherwise in writing.
Payment is due in full at the time of service unless you have an approved third party financing arrangement. Applicable taxes will be added where required by law.
We make every effort to display accurate pricing, but errors and omissions may occur. We reserve the right to correct any error and to cancel or decline any transaction arising from it, including after a booking is submitted.
8. MEMBERSHIPS AND RECURRING BILLING
If you enroll in a membership or recurring program, you agree to the specific terms presented at enrollment in addition to these Terms.
By enrolling, you authorize us to charge the payment method on file on a recurring basis, in the amount and at the frequency stated in your agreement, until you cancel. Memberships renew automatically unless cancelled.
Membership benefits, credits, and discounts are non-transferable, hold no cash value, and cannot be combined with other offers unless expressly stated. Unused credits expire according to your membership agreement.
Cancellation requires 30 day notice and may be subject to a minimum commitment period. Membership fees already charged are non-refundable. If a recurring payment fails, we may suspend benefits until the balance is resolved and may charge a returned payment fee.
We reserve the right to modify membership pricing, structure, and benefits with reasonable advance notice to active members.
9. PACKAGES, PREPAID TREATMENTS, AND GIFT CARDS
Prepaid treatment packages are non-refundable and non-transferable and must be redeemed within time agreed upon of purchase unless otherwise stated. Packages are specific to the treatment purchased and may not be exchanged for other services, products, or cash unless we agree in writing.
Gift cards are subject to the terms disclosed at the time of purchase and to applicable Delaware law governing gift certificates and expiration. Gift cards are not redeemable for cash except where required by law. We are not responsible for lost or stolen gift cards.
Loyalty programs and manufacturer-sponsored rewards programs are administered under their own terms. We may modify or discontinue our participation in any such program.
10. REFUNDS
SERVICES ARE NON-REFUNDABLE ONCE PERFORMED. Because aesthetic treatments are elective and results vary by individual, we do not refund treatments that have been administered, including where the result differs from what you anticipated.
If you are not satisfied, please contact us. We will evaluate your concern and may, at our sole discretion, offer a follow-up assessment, an adjustment, or a touch up within the applicable window. Any such accommodation is offered as a courtesy and is not an admission of fault.
Retail products may not be returned after purchase. Opened skincare, prescription products, and sale items are final sale. Products purchased through our online store are also non refundable.
Deposits, membership fees, prepaid packages, and program fees are non-refundable except as expressly stated above or as required by law.
11. THIRD PARTY FINANCING
We offer access to third party patient financing through Cherry. This program is offered and administered by Cherry, not by Mia Bella Aesthetics.
Approval, credit terms, interest rates, payment schedules, and account servicing are determined solely by Cherry, and your financing agreement is a contract between you and Cherry. You remain responsible to us for the full cost of your Services if a financing arrangement is denied, cancelled, reversed, or not funded.
We do not control and are not responsible for the practices, decisions, fees, or data handling of any financing provider. Please review Cherry’s terms and privacy policy before applying.
12. PRODUCTS AND ONLINE STORE
Retail and medical grade skincare products may be purchased at our office or through our online store at shop.miabella-aesthetics.com. Orders placed through the online store are subject to the shipping, return, and payment terms posted in that store, and are processed by our store platform and payment processor under their own terms.
We have made every effort to display product colors and packaging accurately but cannot guarantee your device displays them accurately.
Products are provided subject to the manufacturer’s instructions and warnings. You are responsible for reviewing ingredient lists and discontinuing use if irritation or an adverse reaction occurs. Contact us or your physician if a reaction occurs.
13. PROMOTIONS, GIVEAWAYS, AND SPECIAL OFFERS
We may offer promotions, events, giveaways, and limited-time pricing, governed by their own terms disclosed at the time of the offer. Offers may be limited by quantity, timeframe, eligibility, or new client status, and may not be combined with other discounts or memberships unless stated.
Promotional pricing must be redeemed by the stated deadline and does not apply retroactively to services already performed or products already purchased. Where a promotion’s terms conflict with these Terms, the promotion terms govern that offer.
14. ONLINE BOOKING AND ACCOUNT INFORMATION
Online booking and patient records are supported by third party platforms. Your use of those platforms may be subject to additional terms imposed by the platform provider.
You agree to provide accurate, current, and complete information when booking, registering, or purchasing, and to promptly update your contact information, payment method, and health history.
You are responsible for maintaining the confidentiality of any account credentials and for all activity under your account. Notify us immediately of any unauthorized access.
We reserve the right to refuse, limit, or cancel any booking and to limit the frequency or quantity of services or products purchased per person or household, at our sole discretion.
15. PRIVACY AND HEALTH INFORMATION
Your health information is protected under the Health Insurance Portability and Accountability Act (HIPAA) and applicable Delaware law. Our handling of protected health information is described in our Notice of Privacy Practices, which is provided to you as a patient and available on request.
Information you submit through the Site is handled in accordance with our Privacy Policy at miabella-aesthetics.com/privacy-policy.
Please do not include detailed medical information in website forms, email, social media messages, or text messages, as those channels are not secure. Contact our office directly to discuss clinical matters.
16. PHOTOGRAPHY, MEDIA, AND TESTIMONIALS
Clinical photographs are a standard part of aesthetic care and may be taken before, during, and after treatment for documentation and treatment planning. These form part of your patient record.
We will not use your photographs, video, or likeness for marketing, advertising, social media, or educational purposes without your separate written authorization. You may revoke that authorization at any time in writing, though revocation does not reach materials already published or distributed.
If you submit a review, tag us on social media, or post content referencing your treatment, you grant us a non-exclusive, royalty-free license to repost, share, and display that content across our marketing channels with attribution to your handle or first name, unless you tell us otherwise.
17. SMS MESSAGING TERMS
Mia Bella Aesthetics may send text messages to individuals who have expressly opted in to receive them. Depending on the consent you provide, messages may include appointment-related information, responses to inquiries, follow-up communications, service updates, special offers, promotions, and other Mia Bella Aesthetics updates.
You may opt in by providing your mobile number and checking the applicable consent box on a form on our website, by completing a form at our office, or by texting us directly.
Message frequency may vary. Message and data rates may apply.
You may opt out of text messaging at any time by replying STOP. For assistance, reply HELP, or contact Mia Bella Aesthetics at 302-464-6063 or info@miabella-aesthetics.com.
Consent to receive SMS messages is optional and is not a condition of purchasing goods or services.
Mia Bella Aesthetics will only send marketing text messages to individuals who have separately consented to receive marketing communications. Opting out of marketing messages does not automatically stop appointment confirmations and reminders. To change those, contact our office.
Our SMS program is intended for individuals age 18 and older.
Wireless carriers are not liable for delayed or undelivered messages. We are not liable for failed, delayed, or misdirected messages, or for any action taken or not taken in reliance on them.
If your mobile number changes, please notify us so messages are not sent to an unintended recipient.
Mobile information, including phone numbers and SMS opt-in consent, is not shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Your use of this website and participation in our SMS program are also subject to our Privacy Policy at miabella-aesthetics.com/privacy-policy.
18. EMAIL COMMUNICATIONS
You may opt out of marketing emails using the unsubscribe link in any message or by contacting us. If you opt out, we may still send non-promotional messages relating to your appointments, treatment, billing, or our ongoing relationship.
19. ACCURACY OF SITE INFORMATION
We are not responsible if information on the Site is not accurate, complete, or current. Site material is provided for general information only and should not be used as the sole basis for decisions about your care.
The Site may contain typographical errors, inaccuracies, or omissions relating to service descriptions, pricing, promotions, availability, or staff. We reserve the right to correct any such error and to change information without prior notice, and we have no obligation to update any information on the Site.
20. INTELLECTUAL PROPERTY
The Site and all of its content, including text, graphics, logos, photographs, video, treatment descriptions, layout, and design, are owned by or licensed to us and are protected by copyright, trademark, and other intellectual property laws.
The Mia Bella Aesthetics name and logo are our trademarks. Product, device, and treatment names on the Site may be trademarks of their respective owners and are used for identification only.
You may not reproduce, duplicate, copy, sell, resell, republish, or exploit any portion of the Site or its content without our written permission. You may view and print content for your own personal, non-commercial use.
21. USER SUBMISSIONS, REVIEWS, AND FEEDBACK
If you send us comments, suggestions, ideas, reviews, contest entries, or other materials, whether requested or not, you agree we may edit, copy, publish, translate, distribute, and otherwise use that material without restriction, compensation, or obligation of confidence.
You agree your submissions will not violate the rights of any third party, will not be defamatory, unlawful, abusive, obscene, or misleading, and will not contain malicious code. You may not use a false identity or misrepresent the origin of a submission.
We may, but are not obligated to, monitor, edit, or remove content we determine to be unlawful, offensive, misleading, or in breach of these Terms.
22. PROHIBITED USES
You may not use the Site or its content: for any unlawful purpose; to solicit unlawful acts; to violate any federal, state, or local law or regulation; to infringe intellectual property rights; to harass, abuse, defame, intimidate, or discriminate against any person; to submit false or misleading information; to upload viruses or malicious code; to collect or track the personal information of others; to spam, phish, spider, crawl, or scrape; for any obscene purpose; or to interfere with or circumvent the security features of the Site.
We may terminate your access to the Site and decline Services for any breach of this section.
23. THIRD PARTY LINKS, TOOLS, AND SERVICES
The Site relies on and links to third party platforms, including our website host, scheduling and records platform, online store, payment processors, financing providers, analytics providers, and social media platforms.
Third party tools are made available as is and as available, without warranties, representations, or endorsement. Your use of them is at your own risk and subject to the third party’s terms and privacy policy.
Third party links may direct you to sites not affiliated with us. We do not review, endorse, or warrant third party content and are not liable for your dealings with any third party.
24. DISCLAIMER OF WARRANTIES
We do not guarantee, represent, or warrant that your use of the Site will be uninterrupted, timely, secure, or error free, or that results obtained from the Site will be accurate or reliable. We may remove or suspend all or part of the Site at any time without notice.
You expressly agree that your use of the Site is at your sole risk. THE SITE AND ALL PRODUCTS AND SERVICES DELIVERED THROUGH IT ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT.
Nothing in this section limits any warranty or obligation that cannot be disclaimed under applicable law, and nothing in these Terms is intended to limit liability for professional negligence to the extent such a limitation is prohibited by Delaware law.
25. LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO CASE SHALL MIA BELLA AESTHETICS, OR ITS OWNERS, PROVIDERS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, SUPPLIERS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST REVENUE, LOSS OF DATA, OR REPLACEMENT COSTS, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, ARISING FROM YOUR USE OF THE SITE OR ANY PRODUCT OR SERVICE OBTAINED THROUGH THE SITE.
Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, in those states our liability is limited to the maximum extent permitted by law.
26. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Mia Bella Aesthetics and its owners, providers, employees, contractors, agents, licensors, and service providers from any claim or demand, including reasonable attorneys’ fees, made by any third party arising out of your breach of these Terms, your violation of any law, or your violation of the rights of a third party.
27. DISPUTE RESOLUTION AND ARBITRATION
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.
YOU AND MIA BELLA AESTHETICS AGREE TO GIVE UP THE RIGHT TO LITIGATE COVERED CLAIMS IN COURT OR BEFORE A JURY. OTHER RIGHTS YOU WOULD HAVE IN COURT MAY BE UNAVAILABLE OR LIMITED IN ARBITRATION.
Except as stated below, any claim, dispute, or controversy between you and us arising from or relating to the Site, our Services, products, memberships, billing, or these Terms, whether based in contract, tort, statute, or otherwise, will be resolved exclusively by binding arbitration.
Arbitration will be administered by the American Arbitration Association under its Consumer Arbitration Rules then in effect, as modified by this section. The Federal Arbitration Act governs the interpretation and enforcement of this section. The arbitrator has exclusive authority to resolve disputes about the arbitrability, scope, or enforceability of this provision, and may grant any relief available in court. The arbitrator’s award is final and binding and may be entered as a judgment in any court of competent jurisdiction.
Small claims option. You may elect to bring an individual claim in small claims court instead of arbitration if the claim qualifies and you provide written notice of that election within sixty (60) days of the event giving rise to the claim.
Class action waiver. NEITHER YOU NOR MIA BELLA AESTHETICS MAY JOIN OR CONSOLIDATE CLAIMS WITH THOSE OF OTHER PATIENTS OR CUSTOMERS, OR PARTICIPATE IN ANY CLAIM AS A CLASS REPRESENTATIVE, CLASS MEMBER, OR IN A PRIVATE ATTORNEY GENERAL CAPACITY. The arbitrator may not preside over any form of class or representative proceeding.
If any part of this arbitration provision is found unenforceable, that part will be severed and the remainder enforced.
28. GOVERNING LAW AND VENUE
These Terms and any dispute arising from or related to them, the Site, or the Services are governed by the laws of the State of Delaware, without regard to its conflict of law provisions.
Subject to Section 27, you agree that any action not subject to arbitration shall be brought exclusively in the state or federal courts located in New Castle County, Delaware, and you consent to the personal jurisdiction of those courts.
29. FORCE MAJEURE
We are not liable for delay or failure to perform resulting from causes beyond our reasonable control, including acts of God, severe weather, fire, public health emergencies, government orders, labor disputes, supply shortages, equipment failure, product recalls, utility or telecommunications interruptions, or cyber incidents. The Site and our office may be temporarily unavailable for maintenance or other reasons.
30. TERMINATION
These Terms remain in effect until terminated by either you or us. You may terminate at any time by ceasing to use the Site and our Services.
If we determine you have failed to comply with these Terms, we may terminate this agreement without notice, decline further Services, and deny access to the Site. You remain responsible for all amounts owed to the date of termination. Obligations and liabilities incurred before termination survive it.
31. GENERAL PROVISIONS
Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision.
If any provision is found unlawful, void, or unenforceable, it will be enforced to the fullest extent permitted and the unenforceable portion severed without affecting the remaining provisions.
We may assign these Terms, including in connection with a merger, acquisition, or sale of assets. You may not assign or transfer these Terms.
These Terms, together with our Privacy Policy, Notice of Privacy Practices, informed consent documents, membership and program agreements, and any policies posted on the Site, constitute the entire agreement between you and us and supersede prior agreements or communications. Headings are for convenience only. Where these Terms conflict with a signed consent document or program agreement, that document governs the subject matter it addresses.
32. CHANGES TO THESE TERMS
You can review the current version of these Terms at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting a revised version. Your continued use of the Site or Services after changes are posted constitutes acceptance.
33. CONTACT INFORMATION
Questions about these Terms may be directed to:
Mia Bella Aesthetics
111 West Main Street, Suite 103
Middletown, DE 19709
Phone: 302-464-6063
Email: info@miabella-aesthetics.com
Website: miabella-aesthetics.com